Say goodbye to your traditional software. Give your helpdesk the power of AI.
Right here – the greatest power of artificial intelligence (AI) helpdesk software: the ability to eliminate high-volume, low-value helpdesk operations for your support team.
No manual sorting anymore
Collect, sort, comment, answer customer messages and work together on a single helpdesk for inquiries flooding in from various channels.
No more copy and paste
AI capabilities in the helpdesk collect critical information from customer conversations automatically. To settle cases on time, you can use AI-based pre-formulated responses. Smart and speedy.
Intelligent workload distribution
AI helpdesk knows your support staff, thus, every customer inquiry is assigned to the right agents based on their experience and skillssets.
Power of AI that helps your helpdesk
For an artificial intelligence helpdesk to precisely identify your routine customer service processes and intelligently extract relevant data for further processing, you need an adequate pool of sample customer cases – and a little patience. Feed the AI helpdesk with customer cases, and it begins to recognize the content only after a few examples. After 50-100 exemplary cases, it suggests you, for instance, if a particular case comes in the “refunds” category or the right smart response you should be sending to the customer - in just a click.
The theory of reciprocal intelligence: Artificial intelligence helpdesk learns continually from the reactions of your service professionals. And offers support to your agents. As a result, everyone gets a little more intelligent each day.
The AI helpdesk learns from training sets and experience from multiple customer cases.
It captures essential customer data to be used at the right spot or put the right data into the right input masks for the agents' perusal.
AI helpdesk understands each customer interaction, recognizes the topics customers are talking about, and validates the customer information for the support staff.
It then processes all the information, converts them into insights, or suggests solutions to the agents working on a customer case.
